Service Coordinator
Company: Shugulika recruitment
Expiry Date: 28.Dec.2015
Job Role: Service Coordinator
Our client is a solar company that aims to put kerosene out of business and light Africa within the next decade using clean, affordable energy. They are a results-oriented international team headquartered in Arusha, Tanzania- who thrive on a mixture of innovation and entrepreneurial passion.
Job Description:
Our client is seeking a highly motivated and entrepreneurial professional to join their company’s next provincial business unit. Working with the Provincial Manager (RM), the The Service Manager (SeM) is expected to use his/her own experience and creativity to lead the service team, championing service, and role modeling core values. This role offers a tremendous opportunity to experiment and innovate within the confines of a fast-growing start-up organization.
Primary Work Responsibilities:
• Directly manage service officers (SeOs), indirectly manage Light Riders (LRs), the company’s freelance service agents.
• Continuously assess the overall health of service operations, with particular attention to the quality, performance, and roles of LRs
• Lead the development and implementation of the recruitment, training and auditing programs of Light Riders (LRs). This includes soliciting and providing feedback for the development of new training and procedural manuals.
• Responsible for day-to-day management of provincial service operations including:
• Provide leadership in coordinating between provincial departments by facilitating strong inter-departmental communication, developing tools for collaboration between departments, and planning staffing according to department needs.
• Work with the Call Centre, Service, and Sales Teams to meet service targets by collaborating on areas of overlap, communicating regularly, and recommending strategies for improvement.
• Implement quality assurance processes through field evaluations, audits and up-trainings of LRs.
• Manage LR payments and commissions, manage payouts and (TBD) accounts in SURGE.
• Follow financial and reporting policies, complete time sheets, project forms, financial forms and other administrative duties as required to fulfill the position.
• Maintain personal and company equipment inventory. Ensure all tools and equipment are accounted for and maintained. Be responsible for reporting any equipment needs to supervisor, and ensure material inventory stocks are kept up to date.
Required Skills & Experiences:
• 4 years work experience
• 2+ years of experience working with local communities, in development, customer service, and/or training
• 1+ years of direct supervisory experience in a relevant field
• Excellent attention to details
• Excellent computer skills
• Bachelors degree in a relevant field with a record of strong academic performance
• Demonstrated interest in entrepreneurship, including the ability to flourish in dynamic,ambiguous environments and to drive work independently
• Experience working in a high-pressure work setting
• Desire to coach and mentor others
• Willingness to work a variety of hours as business demands, including late nights, weekends, and holidays
• Bilingual English and Kiswahili
• Education and/or work experience in renewable energy or energy access programs
• Ambition to grow professionally and contribute to the development of the company
All interested candidates should be ready to work in various parts of Tanzania.
All applications should be sent through fortune@shugulika.com
APPLICATION INSTRUCTIONS:
All applications should be sent through fortune@shugulika.com
Company: Shugulika recruitment
Expiry Date: 28.Dec.2015
Job Role: Service Coordinator
Our client is a solar company that aims to put kerosene out of business and light Africa within the next decade using clean, affordable energy. They are a results-oriented international team headquartered in Arusha, Tanzania- who thrive on a mixture of innovation and entrepreneurial passion.
Job Description:
Our client is seeking a highly motivated and entrepreneurial professional to join their company’s next provincial business unit. Working with the Provincial Manager (RM), the The Service Manager (SeM) is expected to use his/her own experience and creativity to lead the service team, championing service, and role modeling core values. This role offers a tremendous opportunity to experiment and innovate within the confines of a fast-growing start-up organization.
Primary Work Responsibilities:
• Directly manage service officers (SeOs), indirectly manage Light Riders (LRs), the company’s freelance service agents.
• Continuously assess the overall health of service operations, with particular attention to the quality, performance, and roles of LRs
• Lead the development and implementation of the recruitment, training and auditing programs of Light Riders (LRs). This includes soliciting and providing feedback for the development of new training and procedural manuals.
• Responsible for day-to-day management of provincial service operations including:
• Provide leadership in coordinating between provincial departments by facilitating strong inter-departmental communication, developing tools for collaboration between departments, and planning staffing according to department needs.
• Work with the Call Centre, Service, and Sales Teams to meet service targets by collaborating on areas of overlap, communicating regularly, and recommending strategies for improvement.
• Implement quality assurance processes through field evaluations, audits and up-trainings of LRs.
• Manage LR payments and commissions, manage payouts and (TBD) accounts in SURGE.
• Follow financial and reporting policies, complete time sheets, project forms, financial forms and other administrative duties as required to fulfill the position.
• Maintain personal and company equipment inventory. Ensure all tools and equipment are accounted for and maintained. Be responsible for reporting any equipment needs to supervisor, and ensure material inventory stocks are kept up to date.
Required Skills & Experiences:
• 4 years work experience
• 2+ years of experience working with local communities, in development, customer service, and/or training
• 1+ years of direct supervisory experience in a relevant field
• Excellent attention to details
• Excellent computer skills
• Bachelors degree in a relevant field with a record of strong academic performance
• Demonstrated interest in entrepreneurship, including the ability to flourish in dynamic,ambiguous environments and to drive work independently
• Experience working in a high-pressure work setting
• Desire to coach and mentor others
• Willingness to work a variety of hours as business demands, including late nights, weekends, and holidays
• Bilingual English and Kiswahili
• Education and/or work experience in renewable energy or energy access programs
• Ambition to grow professionally and contribute to the development of the company
All interested candidates should be ready to work in various parts of Tanzania.
All applications should be sent through fortune@shugulika.com
APPLICATION INSTRUCTIONS:
All applications should be sent through fortune@shugulika.com
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