Cluster Branch Manager -Banking

POSITION TITLE: CLUSTER BRANCH MANAGER (BANKING)
TYPE: BUSINESS DEVELOPMENT | FINANCIAL TARGETS | OPERATIONS
SECTOR: BANKING | FINANCIAL INSTITUTION
LOCATION: TANZANIA - ARUSHA
NATIONALITY: POSITION IS OPEN TO TANZANIAN NATIONALS
CLOSING DATE: FEBRUARY 22ND, 2016

OUR CLIENT:
Ranked as one of the top largest bank in the country with a regional presence, our Client is a leading, innovative Tanzanian Bank, providing wide scope of financial and banking services to its Corporate & Retail customers, and offering a range of products, most of which are customized to the specific needs of the clients. Since its inception over 16 years ago, the Bank has built a strong brand equity through its relationship management, innovativeness and faster turnaround in services to earn customer respect and loyalty. It has pioneered many country-wide initiatives, and has built financial relationships with international lending agencies of repute.
Our Client is seeking an experienced CLUSTER BRANCH MANAGER to manage and oversee all aspects of assigned Branch financial targets, operations at the branch level, business development, compliance, and governance activities. The Cluster Head for Northern Zone will be looking after the 3 Arusha Branches, 2 Branches in Moshi, 1 Branch in Babati and 1 Branch in Karatu. The position is based in Arusha, Tanzania.

EXPERIENCE | EXPOSURE:
RESPONSIBILITIES: 
 Meet the defined Cluster’s Retail and SME Financial Targets within established product programs through the branches & teams, and ensure clients receive service with excellence.
 In concert with Central Operations Unit to operate and maintain a smooth running and operationally efficient branches, which conform to the financial institutions and BOT regulations, the Bank’s internal policies, rules and guidelines.

VISION:
 Be constantly updated and knowledgeable on market, sector and technological trends and developments for the coming years.
 Propose and/or implement innovative ideas to enhance products, structures and solutions.
 Involvement in the implementation of key client service programs.
 Responsible for completing the goals set by management.

COMPANY ADVOCACY
 Promote an environment founded on the Bank’s values of integrity, respect and fairness.
 Participate in community affairs to increase the bank's visibility and enhance new and existing business opportunities.
 Act as an advocate for the Bank in all dealings with members and staff and present a professional image in all dealings with the public including appropriate dress standards, helpfulness and friendliness.
 Promote a balanced team environment with a focus on continuous improvements, best practice and member focus.

PROFESSIONAL DEVELOPMENT
 Demonstrate a willingness and capacity to become better equipped to perform job responsibilities by both learning and sharing new knowledge and skills gained.
 Ensure successful completion of individual training and development activities to update knowledge and skills relating to legislative, policy, and system, procedure, product and service requirements inherent in current duties.

INDEPENDENT DECISIONS:
 Routine work during course of execution of assignments viz. report writing, meeting banks etc.

PERFORMANCE COMPETENCIES REQUIRED:
 Experience in Sales, Customer acquisition and Client relationships.
 Well versed with operational aspects of running the bank.
 Take ownership for resolving complex problems, working with colleagues in other offices / branches to provide a seamless experience for customers.
 Relevant Banking experience and Proven track record.
 Self-motivated, energetic and possessing high integrity.
 Strong analytical and organisational skills.
 Ability to understand business needs.
 Up-to-date knowledge of banking technology, markets and banking trends/products/services.

ACADEMICS | QUALIFICATIONS | SKILLS | EXPERIENCE

A. ACADEMICS | EDUCATION
 Degree in Business Administration, Economics, Finance or related field.
 Certification in Project Management would be an asset.
 Masters’ Degree would be a definite advantage.

B. PROFESSIONAL EXPERIENCE & ATTRIBUTES
 A minimum of 8 years of experience in the banking Industry of which at least 4 years should be in a managerial role with an exposure to Sales/Business Development.
 Work experience and/or qualifications demonstrating awareness of the broad business/banking products, challenges, market, etc.
 Customer/User service driven.
 Exposure to developing, observing, promoting and adhering to corporate internal reporting systems, processes and procedures.
 Excellent written and oral communication skills, in English and Kiswahili, with demonstrated ability to get buy-in and influence decisions;
 Demonstrated technological competence, including the ability to research, e-networking, understand, capitalize upon and enhance information systems. Strong computer skills in MS
Office Suite with advanced Word/Excel skills, and relevant accounting/financial software;
 Ability to develop, plan, execute and implement according to corporate and project plan strategies
 Flexibility to respond to extended working hours to ensure accessibility and timely response.

D. PERSONAL ATTRIBUTES
 Inherent honest and ethical attributes, with strong personal value system.
 Intelligent and quick learner with ability to grasp and master quickly.
 Well-referenced, flexible and adaptable to cultural sensitivities of the country and its people.
 Possess excellent collaborative, interpersonal, communication, people-management and relationship/rapport building skills
 Self-motivated, independent and team worker.
 Proven ability to lead cross-functional teams and projects
 Strong organizational skills, time management, self-starter
 Decision maker, problem solver, analytical ability & good numeric skills including use of automated solutions.
 Accountable & responsible.

APPLICATION INSTRUCTIONS

PROFILE MATCH: Before applying, your background and experience must match the requirements of this role.
SCREENING ASSESSMENT: Interviews, Pre-Screening
REFERENCE SUBJECT LINE: “APPLICANT | CLUSTER BRANCH MANAGER (BANKING)”
ATTACHMENTS REQUIRED: 1. Latest CV
2. Cover Letter titled “Why I am the Right Candidate for Role of Cluster Branch Manager (Banking)”.
All of above in WORD format – NO PDF’S PLEASE!
ACADEMIC CREDENTIALS: Can be produced when called for an interview.
EMAIL TO ATTENTION OF: info.talent@rkconsulting.org