Agricom Africa Limited is a privately owned company within a successful group of companies whose core business is importation, distribution and marketing of agricultural tractors and a wide variety of other farm implements and accessories. Agricom has invested primarily in import, exports, trading, training, distribution and service networks. With the aid of cutting-edge technology and modern infrastructure, Agricom has consolidated her position as the market leader in the agriculture sector in Tanzania and surrounding regions.
The company’s head office is located in Dar es Salaam, Tanzania with branches in 4 other regions namely Dodoma, Mtwara, Mbeya and Morogoro; whilst more are being established continuously as the company strives to make its footprint felt across the country.
Agricom seeks to engage the services of a Recovery Officer whose job purpose will be to maximise the organisation’s income through the proper and effective management of credit customer accounts. The Recovery Officer will be required to deal with a caseload of accounts and take the appropriate action in accordance with the contracts and company’s procedures. There is also a requirement to represent the company in Court in case of re-possession cases and other enforcement proceedings relating to arrears.
ABOUT THE JOB
Job title: Recovery Officer
Location: Dar es salaam, Tanzania
Salary :Negotiable
Benefits :21 days annual leave plus public holidays in Tanzania.
Access to a national health insurance scheme.
Access to an annual staff development allowance.
Relocation package where appropriate.
Restrictions
2 years fixed term contract, starting latest by 01st March, 2016 (with strong possibility of extension to a further two year contract based on performance)
Reports to Managing Director
Direct Reports
6 x sales agents and officers
1 x Admin assistant
Key Internal Staff To Work With Deliver Role
Accountants
Business Development Manager
Customer Services Officer
Sales agents & personnel
Administration Assistant
Expected travel
You will be expected to travel in and outside the country when necessary.
Context
We are seeking a talented Recovery Officer to join our team in, Dar es Salaam Tanzania as we are enter an ambitious new strategic plan from 2016-2018.
The role will provide a critical lead function on the management of the debt portfolio of the organisation. The primary responsibility of this position will be making debt collections, repayments and recovery from AAL customers. The recovery officer will take up debt recovery and collections and maintain details of all the outstanding arrears, following up of the repayments with customers and taking legal actions against defaulters as per signed contracts.
You will also be required to provide accurate information to assist with the correct billing and collection of these functions. Also, you will be expected to provide assistance to the customers in writing, by telephone or in person and also serve Committal Summonses, execute Warrants and ensure the delivery of associated documents to relevant customers and debtors
You will be a committed and talented individual who will be part of our Management
Committee. Within this body you will provide technical advice on debt management , recovery and planning. The Management Committee will work closely with you to ensure they and their teams meet all key performance objectives in relation to debt recovery.
You will be expected to travel to branch offices when necessary in order to provide support to staff and oversight of recovery activities throughout the country.
Main
Duties
Leadership of all aspects of debt management, recovery and control
Produce monthly reports and analysis for decision making
Prepare recovery plans and strategies
Oversee all recovery exercises
Ensure contracts are available for all credit customers and enforceable when need be.
Line manage our team of field officers.
Uphold and embody our values and staff code of conduct at all times
Main Responsibilities
Produce, in collaboration with accounts department and sales team, a collection plan, detailing the actions to be taken as the payment is in arrears.
Coordinate accounts team and customer services and keep a detail registry of loans in arrears, the actions taken and next steps.
Have a strong coordination with sales team and regional offices.
Following up with clients who have delinquent loans via telephone, email and SMS, as per the collection plan.
Liaise with accounts to ensure correct amounts recorded and posted to customer accounts.
Liaise with Customer Services, and Business Development Team to ensure effective and accurate information is given to the customers.
Produce standard legal documents as required
Deal with routine correspondence with regard to any collection or recovery issue.
Continually review processes and procedures and make recommendations for improvements and maintain written guidance
Issue Reminders notices and summons to Customers.
Complete financial reconciliation’s as required
Prepare refunds and write-offs and pass these to the appropriate management team for authorisation.
Make and monitor arrangements for payment.
Maintain the computer based information systems on all activities and produce a weekly status report of accounts in arrears, successful collections and actions taken.
Attend magistrates court hearings when required to assist the recovery court officer
To ensure compliance with all internal policies with particular reference to the Debtors Management SOP.
Confirm the accuracy and soundness of loan documents with legal counsel before proceeding to legal action.
Coordinating with pursuit of legal actions with the legal counsel.
Find ways and mechanisms to avoid past due loans falling into default.
Find ways to solve the repayment issue with the clients before taking any legal action.
Travel to provinces and pursue the legal action against default clients in the courts.
Following up with the appropriate authorities regarding the progress of legal actions taken against clients with loan in arrears.
5% of time
Other Duties
Other duties may be required from time to time, including responsibilities which require work on weekends and holidays for which time off in lieu may be taken.
ABOUT YOU
Person Specification – Recovery Officer
Title Recovery Officer
Location: Dar es Salaam
Reports to: Managing Director Person Specification
Knowledge and experience
Essential
Undergraduate degree or Diploma in Business Management, Psychology, Banking, Risk Management, Accounting, Finance or related fields.
At least two year working experience in a collection and recovery role
Knowledge of local legal system and processes of debt recovery
Experience supporting loan development process
Understanding the cultural diversity within the community
Strong Communication and presentation skills
Knowledge of equity principles and fairness of humanity.
Eligible to work in Tanzania
Desirable
Distance management of field staff
Experience working in the agricultural sector an added advantage.
Good command of various local languages
Knowledge of debt management computerised systems
Experience of debt management
Competencies
The successful candidate will demonstrate the following competencies:
Leadership & Strategy
Ability to think and act strategically using available information
Able to demonstrate effective recovery solutions
Ability to make effective, evidence-based decisions
Be self-aware, self-motivated and lead by example
Impact Orientation
Results and impact-orientated, solutions-focused and a completer-finisher
Ability to innovate and demonstrate a creative approach to problem solving
Strong interpersonal skills
Relationships & Collaboration
Demonstrate excellent communication skills and high degree of emotional intelligence internally and externally
Ability to manage a variety of relationships with tact, relate to a range of different stakeholders and build partnerships for effectiveness
Ability to work effectively as part of a diverse team
Capacity Building & Strengthening Performance
High degree of personal effectiveness and responsibility
High trustworthy with no criminal record and traceable work related references.
.
Agricom Africa Limited is an Equal Opportunities employer and welcomes applications from all people. Young people/professionals who have an interest in this role but not necessarily experience in these specific areas are encouraged to apply as strong consideration will be given to candidates’ potential as well as proven experience.
WHAT WE DO FOR YOU
Remuneration
We are proud to commit to a fair and comparable system of pay across the organisation. In addition to salary, we offer our staff a 10% pension contribution, workers compensation insurance cover.
Work-life balance
It goes without saying that we work hard, at Agricom Africa Limited. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:
21 days annual leave (in addition to public holidays).
Professional development
AAL is proud to be an employer who recognizes potential and invests in the development of its staff. We are committed to the professional development of our staff through:
Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job.
Regular performance management.
Training and development opportunities.
Staff Workshops for all staff to give and receive updates, receive training, and socialise.
Travel and medical insurance
When travelling abroad with work, all staff will be covered by travel insurance.
KEY DATES
Please send a completed application form to consultant@agricomtz.com. by Midnight EAT Friday 7th February, 2016
The company’s head office is located in Dar es Salaam, Tanzania with branches in 4 other regions namely Dodoma, Mtwara, Mbeya and Morogoro; whilst more are being established continuously as the company strives to make its footprint felt across the country.
Agricom seeks to engage the services of a Recovery Officer whose job purpose will be to maximise the organisation’s income through the proper and effective management of credit customer accounts. The Recovery Officer will be required to deal with a caseload of accounts and take the appropriate action in accordance with the contracts and company’s procedures. There is also a requirement to represent the company in Court in case of re-possession cases and other enforcement proceedings relating to arrears.
ABOUT THE JOB
Job title: Recovery Officer
Location: Dar es salaam, Tanzania
Salary :Negotiable
Benefits :21 days annual leave plus public holidays in Tanzania.
Access to a national health insurance scheme.
Access to an annual staff development allowance.
Relocation package where appropriate.
Restrictions
2 years fixed term contract, starting latest by 01st March, 2016 (with strong possibility of extension to a further two year contract based on performance)
Reports to Managing Director
Direct Reports
6 x sales agents and officers
1 x Admin assistant
Key Internal Staff To Work With Deliver Role
Accountants
Business Development Manager
Customer Services Officer
Sales agents & personnel
Administration Assistant
Expected travel
You will be expected to travel in and outside the country when necessary.
Context
We are seeking a talented Recovery Officer to join our team in, Dar es Salaam Tanzania as we are enter an ambitious new strategic plan from 2016-2018.
The role will provide a critical lead function on the management of the debt portfolio of the organisation. The primary responsibility of this position will be making debt collections, repayments and recovery from AAL customers. The recovery officer will take up debt recovery and collections and maintain details of all the outstanding arrears, following up of the repayments with customers and taking legal actions against defaulters as per signed contracts.
You will also be required to provide accurate information to assist with the correct billing and collection of these functions. Also, you will be expected to provide assistance to the customers in writing, by telephone or in person and also serve Committal Summonses, execute Warrants and ensure the delivery of associated documents to relevant customers and debtors
You will be a committed and talented individual who will be part of our Management
Committee. Within this body you will provide technical advice on debt management , recovery and planning. The Management Committee will work closely with you to ensure they and their teams meet all key performance objectives in relation to debt recovery.
You will be expected to travel to branch offices when necessary in order to provide support to staff and oversight of recovery activities throughout the country.
Main
Duties
Leadership of all aspects of debt management, recovery and control
Produce monthly reports and analysis for decision making
Prepare recovery plans and strategies
Oversee all recovery exercises
Ensure contracts are available for all credit customers and enforceable when need be.
Line manage our team of field officers.
Uphold and embody our values and staff code of conduct at all times
Main Responsibilities
Produce, in collaboration with accounts department and sales team, a collection plan, detailing the actions to be taken as the payment is in arrears.
Coordinate accounts team and customer services and keep a detail registry of loans in arrears, the actions taken and next steps.
Have a strong coordination with sales team and regional offices.
Following up with clients who have delinquent loans via telephone, email and SMS, as per the collection plan.
Liaise with accounts to ensure correct amounts recorded and posted to customer accounts.
Liaise with Customer Services, and Business Development Team to ensure effective and accurate information is given to the customers.
Produce standard legal documents as required
Deal with routine correspondence with regard to any collection or recovery issue.
Continually review processes and procedures and make recommendations for improvements and maintain written guidance
Issue Reminders notices and summons to Customers.
Complete financial reconciliation’s as required
Prepare refunds and write-offs and pass these to the appropriate management team for authorisation.
Make and monitor arrangements for payment.
Maintain the computer based information systems on all activities and produce a weekly status report of accounts in arrears, successful collections and actions taken.
Attend magistrates court hearings when required to assist the recovery court officer
To ensure compliance with all internal policies with particular reference to the Debtors Management SOP.
Confirm the accuracy and soundness of loan documents with legal counsel before proceeding to legal action.
Coordinating with pursuit of legal actions with the legal counsel.
Find ways and mechanisms to avoid past due loans falling into default.
Find ways to solve the repayment issue with the clients before taking any legal action.
Travel to provinces and pursue the legal action against default clients in the courts.
Following up with the appropriate authorities regarding the progress of legal actions taken against clients with loan in arrears.
5% of time
Other Duties
Other duties may be required from time to time, including responsibilities which require work on weekends and holidays for which time off in lieu may be taken.
ABOUT YOU
Person Specification – Recovery Officer
Title Recovery Officer
Location: Dar es Salaam
Reports to: Managing Director Person Specification
Knowledge and experience
Essential
Undergraduate degree or Diploma in Business Management, Psychology, Banking, Risk Management, Accounting, Finance or related fields.
At least two year working experience in a collection and recovery role
Knowledge of local legal system and processes of debt recovery
Experience supporting loan development process
Understanding the cultural diversity within the community
Strong Communication and presentation skills
Knowledge of equity principles and fairness of humanity.
Eligible to work in Tanzania
Desirable
Distance management of field staff
Experience working in the agricultural sector an added advantage.
Good command of various local languages
Knowledge of debt management computerised systems
Experience of debt management
Competencies
The successful candidate will demonstrate the following competencies:
Leadership & Strategy
Ability to think and act strategically using available information
Able to demonstrate effective recovery solutions
Ability to make effective, evidence-based decisions
Be self-aware, self-motivated and lead by example
Impact Orientation
Results and impact-orientated, solutions-focused and a completer-finisher
Ability to innovate and demonstrate a creative approach to problem solving
Strong interpersonal skills
Relationships & Collaboration
Demonstrate excellent communication skills and high degree of emotional intelligence internally and externally
Ability to manage a variety of relationships with tact, relate to a range of different stakeholders and build partnerships for effectiveness
Ability to work effectively as part of a diverse team
Capacity Building & Strengthening Performance
High degree of personal effectiveness and responsibility
High trustworthy with no criminal record and traceable work related references.
.
Agricom Africa Limited is an Equal Opportunities employer and welcomes applications from all people. Young people/professionals who have an interest in this role but not necessarily experience in these specific areas are encouraged to apply as strong consideration will be given to candidates’ potential as well as proven experience.
WHAT WE DO FOR YOU
Remuneration
We are proud to commit to a fair and comparable system of pay across the organisation. In addition to salary, we offer our staff a 10% pension contribution, workers compensation insurance cover.
Work-life balance
It goes without saying that we work hard, at Agricom Africa Limited. We also recognise the importance of helping staff to maintain a positive work-life balance by offering:
21 days annual leave (in addition to public holidays).
Professional development
AAL is proud to be an employer who recognizes potential and invests in the development of its staff. We are committed to the professional development of our staff through:
Empowering opportunities to work on significant projects which stretch and inspire staff – allowing them to develop on-the-job.
Regular performance management.
Training and development opportunities.
Staff Workshops for all staff to give and receive updates, receive training, and socialise.
Travel and medical insurance
When travelling abroad with work, all staff will be covered by travel insurance.
KEY DATES
Please send a completed application form to consultant@agricomtz.com. by Midnight EAT Friday 7th February, 2016
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