Underwriting Manager- General Business

Job Location - Dar Es Salaam Position Type - Full TimeOrganization Type - Metropolitan Tanzania LimitedJob Deadline: 15 February 2016

UNDERWRITING MANAGER- GENERAL BUSINESS

Generic Job Title

Underwriting Manager

Role Family

Operations administration

Level of accountability

OFO code

Occupation Level

ROLE PURPOSE

To oversee and coordinate the underwriting function of the general business with the aim of achieving and sustaining professionalism, world class standards of efficiency and service to clients through implementation of best practices of risk assessment, risk acceptance and service thereby achieving ultimate shareholder value.

COMPETENCY NAME	COMPETENCY DEFINITION	COMPETENCY NAME	COMPETENCY DEFINITION
Planning skills	Establishing a clear course of action, involving others as appropriate, managing activities and monitoring results to promote efficiency and accomplish Organisational goals.	Collaboration	Prioritises the business interests and invests in the success of the company by aligning effort across divisions.
Business Acumen	Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group	Impact and Influence	Persuades, convinces, influences and inspires others, both within the company and externally to win support, loyalty and gain commitment to the purpose of the company.
Strategic agility and continuous self-learner	Able to exercise flexibility and adopt timely and effective strategies that meet changing internal and external environmental factors that impact on business decisions.	Diversity and Inclusiveness	Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
Drive for Results	Engages with a sense of urgency, focus, accountability, agility and execution to deliver business results.	Self-Awareness and Insight	Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.
High sense of ethics and accountability	Self-motivated and self-managed, competent finisher, take responsibility and accountability where required Actively does what is right for the business and drives continuous improvement through innovation.	Client/ Stakeholder Commitment	Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client focus.
Decision mATIng	Appropriately delegates decisions and responsibilities to team members Makes clear and timely decisions	Effective communicator	Excellent written and oral communications, effective persuader towards goal achievement.
Concern for order, quality and accuracy	Ability to structure and organize work to promote efficiency	Growing Talent	Takes responsibility for own development; and actively mentors, coaches and develops talent in others. Builds leadership by providing opportunities and experiences to develop skills, competencies and business knowledge.
Leads Change and Innovation	Actively leads change, does what is right for the business and drives continuous improvement through innovation.	Motivating and Inspiring Team	Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, empowerment in others and encouraging them to contribute to the best of their ability.

MINIMUM QUALIFICATIONS	MINIMUM EXPERIENCE AND SKILLS and knowledge SET
·   Bachelor’s degree in insurance. ·   Full ACII qualification ·   Specialist in general business underwriting and or claims management	·   10 years experience 3 of which should be at management level in a busy high performing general business insurance operation. ·   In depth understand of local Insurance laws, practices and regulatory requirements in Tanzania ·   Good communication and presentation skills at a senior level ·   Strategic planning, budgeting and management experience

PERSPECTIVE	OUTPUTS
Financial	·          Develop and monitor annual production (renewal) targets in the department while tATIng overall responsibility for achievement of set targets and budgets for the Department. ·          Liaise with business partners such as direct clients, agent and brokers on various service issues including provision of competitive quotations on new business, renewals and payments of premiums.
Planning and implementation of processes	·          Develop, implement and monitor short and long term objectives, policies and standard operating procedures for the department in accordance with industry standards to ensure the department remains competitive and relevant in the industry. ·          Establish and promote healthy business processes that ensure efficient and effective client delivery within set expectations and agreed performance standards in the department. ·          Vet all risks to ensure that only quality business is accepted into the company at acceptable rates. ·          Ensuring that risks undertaken by the company are adequately covered through reinsurance programmes. ·          Ensure appropriate reinsurance business acceptance and placements. ·          Co-ordinate and supervise approval of policies, endorsements, certificates and all underwriting matters while ensuring high levels of accuracy and quality of documentation. ·          Collaborate with relevant departments on business trends, rates, competition, product review and customer care needs and satisfaction so as to sustain a competitive edge in the market. ·          Collaborate with the business development section in areas of business re-engineering, cross-marketing, potential business opportunity identification and provide professional advice on the same. ·          Assist in premium collection and participate in driving credit control ·          Steer the operations area of the department towards efficiency and effectiveness in processing of business and documents by enforcing and upholding of the company’s underwriting standards, overseeing preparation of policies, endorsements, signing as authorized and carrying out risk assessment and management. ·          Contribute and ensure compliance to governance, relevant legislation and risk mitigation strategies.
Customer Services	·          Offer professional insurance and technical support to clients, management and other staff members in all areas including risk management and reinsurance business acceptance and placements. ·          Design, implement and drive customer service standards that enable efficient and effective client management, administration and maintenance. ·          Ensure effective relationships and SLA management with internal and external stakeholders. ·          Provide authoritative specialist expertise, judgment and advice to external and internal clients. ·          Drive the design and application of a stakeholder feedback capability in respect of service delivery.
People	·          Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values. ·          Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity. ·          Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness ·          Develop, implement and manage a team with the requisite skills required to deliver on the strategy for the short-, medium- and long-term. ·          Identify, define, communicate and obtain buy-in for performance expectations through the implementation of an aligned Balanced Scorecard ·          Effectively manage performance within the team in order to ensure business objectives are achieved. ·          Assess the training needs of the department, carry out staff performance appraisals. ·          Conduct continuous training, guidance, coaching and mentoring for the team. ·          Take ownership for own learning and development

Mode Of Application
Applicants who consider himself/herself competent with the above mentioned position, please send the soft copy of your CV along with application and contact details to the
HR Business Partner,
Metropolitan (Tanzania) Limited,
P.O.Box 77016,Dar es salaam via mail rabdallah@metropolitantz.com and cc Aboma@metropolitantz.com before 26th February 2016. Only short listed candidate will be contacted for interview