Job Location - Dar Es Salaam
Position Type - Full Time
Organization Type - Metropolitan
Job Deadline: 15 February 2016
CLAIMS MANAGER
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Generic
Job
Title
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Claims Manager
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Role
Family
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Level
of accountability
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Functional Leadership/
Specialist
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OFO
code
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Occupation
Level
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ROLE
PURPOSE
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The
Claims Manager will be responsible for the management of the department and ensuring
that the company fulfils its obligations of assuming insurable risks of its
customers, while mitigating any risk to the company on claims fraud.
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COMPETENCY NAME
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COMPETENCY DEFINITION
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COMPETENCY NAME
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COMPETENCY DEFINITION
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Business
Acumen
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Understands how the business
operates, what the key issues and risks are that drives business success; and
how they impact on the commercial viability of potential ventures and the
profitability of the Group
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Collaboration
and co-operation
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Prioritises the business interests
and invests in the success of the company by aligning effort across
divisions.
A team player
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Achievement
Orientation
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Self-motivated and self-managed,
complete finisher, take responsibility and accountability where required
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Diversity
and Inclusiveness
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Is sensitive to individual and
cultural differences and demonstrates humility and an openness to engage
people from diverse backgrounds and cultures to the mutual benefit of all
parties concerned.
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Achievement
Orientation
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Self-motivated and self-managed,
complete finisher, take responsibility and accountability where required
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Effective
communicator
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Excellent
written and oral communications, effective persuader towards goal
achievement.
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Planning skills
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Establishing
a clear course of action, involving others as appropriate, managing
activities and monitoring results to promote efficiency and accomplish
Organisational goals.
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Concern
for order, quality and accuracy
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Ability
to structure and organize work to promote efficiency
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Decision
making
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Appropriately delegates decisions and
responsibilities to team members
Makes clear and timely decisions
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Good
sense of judgement
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Is able to make appropriate judgement
calls when faced with complex situations requiring quick and non
pre-prescribed actions and responses.
Ability to discern the non-obvious
and provide on-the-spot direction towards provision of a solution.
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Drive
for Results
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Engages with a sense of urgency,
focus, accountability, agility and execution to deliver business results. Ability to structure
and organize work to promote efficiency
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Leads
Change and Innovation
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Actively leads change, does what is
right for the business and drives continuous improvement through innovation.
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High
sense of ethics and accountability
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Self-motivated and self-managed,
competent finisher, take responsibility and accountability where required
Actively does what is right for the
business and drives continuous improvement through innovation.
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Motivating and
Inspiring Team
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Creates
and maintains an open, positive working environment by generating commitment,
building trust, a shared sense of purpose, and empowerment in others and
encouraging them to contribute to the best of their ability.
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MINIMUM
QUALIFICATIONS
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MINIMUM
EXPERIENCE AND SKILLS and knowledge SET
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·
BCom (Insurance)
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ACII full
qualifications
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·
8 years working experience
in a busy claims department in the insurance environment 3 of which should be
at management level.
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Excellent
customer service, communication and negotiation skills.
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In
depth understand of local Insurance laws, practices and regulatory
requirements in Tanzania
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Broad knowledge of regional
and international insurance claims laws that have the potential of affecting the
management of claims matters.
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PERSPECTIVE
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OUTPUTS
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Internal Processes
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Strategically
lead and manage the Department and ensure efficient delivery of services.
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Evaluate
claims with a view of ensuring compliance.
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Ensure
the department provides prompt and efficient service to clients and
intermediaries.
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Initiate
and oversee claims processing.
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Oversee
the maintenance of reserves and ensure accurate maintenance of reserves
register on a monthly basis.
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Pursue
recovery outlays from negligent third parties and third party insurers.
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Co-ordinate
and supervise disbursement of claims payments to clients and intermediaries.
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Offer
professional technical support to branch offices, clients, management and other
staff members in all areas related to claims including risk management.
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Liaise
with Business Development and Underwriting Departments and Executive
Management on business trends and customer care needs and satisfaction.
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Liaise
with Underwriting and Legal Departments on claims matters, trends and
technical policy interpretation.
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Prompt
generation of monthly departmental and business performance reports and make
relevant recommendations to senior management.
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Continuously
analyse claims trends, recommend and implement risk management measures
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Analyse
performance of service providers and make appropriate recommendations and
follow up implementation as necessary.
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Prepare
Commissioner’s returns both monthly and annually.
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Contact
liaison with ATI on day to day happenings and attend ATI meetings on behalf
of the company
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Customer Services
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Make
period visits to key clients to collect market feedback and make appropriate
recommendations to the senior management.
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Deliver
client-centric processes and solutions
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People
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Develop,
implement and manage a team with the requisite skills required to deliver on
the strategy for the short-, medium- and long-term.
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Demonstrate
exemplary leadership behaviour, through personal involvement, commitment and
dedication in support of organisational values.
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Create
a positive work climate and culture to energise employees, give meaning to
work, minimise work disruption and maximise employee productivity.
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Drive
a culture that guides and directs best practice, fostering an environment of
continuous learning, improvement and cohesiveness
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Develop,
implement and manage a team with the requisite skills required to deliver on
the strategy for the short-, medium- and long-term.
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Identify,
define, communicate and obtain buy-in for performance expectations through
the implementation of an aligned Balanced Scorecard
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Effectively
manage performance within the team in order to ensure business objectives are
achieved.
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Assess
the training needs of the department, carry out staff performance appraisals.
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Conduct
continuous training, guidance, coaching and mentoring for the team.
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Take
ownership for own learning and development
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Mode Of Application
Applicants who consider himself/herself competent with the above mentioned position, please send the soft copy of your CV along with application and contact details to the
HR Business Partner,
Metropolitan (Tanzania) Limited,
P.O.Box 77016,Dar es salaam via mail rabdallah@metropolitantz.com and cc Aboma@metropolitantz.com before 26th February 2016. Only short listed candidate will be contacted for interview
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