Job Title Receptionist
Company The Grand Hotel and Residences
Department Front Office
Deadline February 16, 2016
Location: Jamhuri street, posta near billicanas parking area/break point
Job Description:
• Receive guests to the hotel by greeting them warmly, and attending to their inquiries
• answer inquirers over the phone.
• Inform guests of the services and accommodation rates in the hotel,
• make reservations for guests according to their needs.
• make sure that all reservations cancelled are effected immediately to avoid confusion.
• Build good relationship and rapport with guests to make them feel comfortable
• address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running Report issues of maintenance
• Answer incoming telephone calls, forwards calls to appropriate personnel and departments.
Greet visitors/guests/members professionally, determining the nature and purpose of visit
• Direct and escort visitors/guests/members to appropriate destination or waiting rooms
Skills, interests and qualities
• excellent written and spoken communication skills
• strong customer service skills
• a friendly and professional telephone manner
• the ability to adapt to different guests
• patience and tact
• the ability to stay calm under pressure and look after several things at once
• good problem solving skills
• the ability to use computerized technology
• a methodical approach to your work
• accuracy and attention to detail
QUALIFICATIONS
• minimum of 2 year work experience as receptionist in hotel industry ( any one with experience in night audit work will be give priority)
• minimum qualification : Certificate in hotel management
A competitive remuneration package will be offered to the right candidate.
Application instructions: Please SEND ONLY YOUR CV TO hr@thegrandhotelandresidences.com
A candidate should be ready to bring all necessary documents
Company The Grand Hotel and Residences
Department Front Office
Deadline February 16, 2016
Location: Jamhuri street, posta near billicanas parking area/break point
Job Description:
• Receive guests to the hotel by greeting them warmly, and attending to their inquiries
• answer inquirers over the phone.
• Inform guests of the services and accommodation rates in the hotel,
• make reservations for guests according to their needs.
• make sure that all reservations cancelled are effected immediately to avoid confusion.
• Build good relationship and rapport with guests to make them feel comfortable
• address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running Report issues of maintenance
• Answer incoming telephone calls, forwards calls to appropriate personnel and departments.
Greet visitors/guests/members professionally, determining the nature and purpose of visit
• Direct and escort visitors/guests/members to appropriate destination or waiting rooms
Skills, interests and qualities
• excellent written and spoken communication skills
• strong customer service skills
• a friendly and professional telephone manner
• the ability to adapt to different guests
• patience and tact
• the ability to stay calm under pressure and look after several things at once
• good problem solving skills
• the ability to use computerized technology
• a methodical approach to your work
• accuracy and attention to detail
QUALIFICATIONS
• minimum of 2 year work experience as receptionist in hotel industry ( any one with experience in night audit work will be give priority)
• minimum qualification : Certificate in hotel management
A competitive remuneration package will be offered to the right candidate.
Application instructions: Please SEND ONLY YOUR CV TO hr@thegrandhotelandresidences.com
A candidate should be ready to bring all necessary documents
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